- Respect for the person
- The right to information and freedom of expression
- Respect for property
- Respect for autonomy
- Respect for the environment and quality of life
- Respect for rights and freedoms
In all relationships with residents, staff members should adopt the same attitude, the same treatment, the same respect they would want for themselves or their relatives if they were in the same situation.
Respect for the person
- Courtesy, politeness, gentleness and kindness are expected at all times.
- Every resident is entitled to his own security, and physical or verbal rudeness is not tolerated.
- Staff members should address residents by the name they prefer, preceded by Mr. or Mrs. in the formal address.
- The resident has the right to take the time required to perform activities of daily living.
- The resident has the opportunity to make choices, particularly in regard to his nutrition.
- Staff members must exercise great discretion in respect of residents and, in no case, should they express grievances in their presence and out loud.
- Staff members should avoid personal conversations, as well as confidences about family or financial difficulties or about internal labor issues and corporate governance.
Respect for property
- The resident has the right to retain his belongings and personal effects (trinkets, photographs, etc.), given the available space. No one is allowed to dispose or ‘search’ arrangements except for safety reasons.
- Every resident is entitled to the protection of his belongings and personal effects.
- No staff member may act as representative of a resident to manage his property.
Respect for autonomy
- The resident has the right to choose activities that he likes or not participate in any, if he so desires.
- Any resident may, if desired, be involved in the activities of the residents committee.
- The resident is entitled to respect for his individual tastes and his own personality.
The right to information and freedom of expression
- Staff members will provide assistance for the representation and the pursuit of an appeal.
- Staff members should facilitate obtaining the right to information, support or assistance from relatives of the resident or any person of his choice.
- Staff members should give the resident access to his file and provide the necessary explanations for a clear understanding (resident or his legal representative).
- Staff members should facilitate the expression of opinions, criticisms and suggestions from residents as part of living in the residence.
The right to confidentiality
- All information relating to residents is treated confidentially.
- In no case, can staff members provide information on the private life and health status of a resident outside of work-related needs.
- Information concerning residents is confidential. No person shall disclose its contents verbally or otherwise, without violating the law or professional confidentiality.
Respect for the environment and quality of life
- The resident has the right to a clean, welcoming and safe environment.
- The resident has the right to quiet and rest.
Respect of rights and freedoms
- Every resident is entitled to respect for his spiritual values.
- No one can solicit, nor accept a gift or a legacy from a resident.
- The resident behaves at all times with respect for other people rights, the property of others, and the usual rules of civility and politeness.
- The resident participates in the care and services that concern him by cooperating with staff members.
- The resident respects the operating rules of the residence.
” Together with all residents and staff, I will try with all my heart to maintain a climate of confidence and warmth at Place St. Moritz.”